Requests

This page displays a list of requests raised by admin and support makers. This page is divided into the following tabs.

• All: Displays all requests.
• Pending: Displays pending requests
• Approved: Displays approved requests
• Declined: Displays declined requests
• System Rejected: Displays system-rejected requests
• Submitted: Displays a list of submitted requests
• Asignee Change: Displays a list of requests whose assignees have been changed

All requests are assigned to a checker (admin and support) automatically. An admin checker can claim a request using the Assign to me option.

All users can view requests on this page. Only admins and support checkers can perform the following actions:

• Assign to me (only for admin checkers)
• Approve a request
• Reject a request

📌 Assign to Me

Suppose a request is assigned to a checker user, and they are unavailable. In that case, an admin checker can assign the request to themselves and approve/reject the request raised by makers.

To assign a request to yourself:

1. Log in to the issuer dashboard using the role-based credentials.
2. Click Requests from the left navigation bar.
3. Click Assign to me against a request as shown below.

4. Click Confirm in the Assign to yourself? pop-up page to claim the request.

✔️ Approve or Reject a Request

Users with admin and support checker roles can perform this action.

To approve or reject a request.

1. Log in to the issuer dashboard using the role-based credentials.
2. Click Requests from the left navigation bar.
3. Click View against a request assigned to you.
4. Click either Approve or Reject in the pop-up page that appears after reviewing the details to approve or reject the request.