Accounts - Dashboard Actions

An admin and support maker can perform the following actions from the Accounts sub-page:

💰 Pay Bill

This action is used when a bank should update a bill payment for a customer.

To pay the bill:

Log in to the issuer dashboard using the role-based credentials.
If a user is:
- An admin maker: Click the customer to pay the bill.
- A support maker: Click the customer, select any two customer details to authenticate, and click Submit.
Go to the Account tab, click the Manage drop-down displayed in the top-right corner of the Account Overview section, and click Pay Bill.

Provide the following details in the Pay Bill pop-up page.
- Select either Min Due, Total Due, or Custom (enter the custom amount in the provided field).
- Choose Payment Method: Choose the payment method from the drop-down list. This is a mandatory field.
- Enter Reference ID
- Select Value Date
- Write a comment: Provide a comment. This is a mandatory field.
Click Pay Now to submit the request.

You have successfully raised the pay bill request. You can check the status of the request in the Requests page.

🧾 Post a Fee

This action is used when a bank should manually apply a service charge or penalty to a customer's account.

Examples:

Applying late payment fees, annual fees

The system posts a debit entry against the account, reflecting the specified fee amount and description.

To post a fee:

Log in to the issuer dashboard using the role-based credentials.
If a user is:
- An admin maker: Click the customer to pay the bill.
- A support maker: Click the customer, select any two customer details to authenticate, and click Submit.
Go to the Account tab, click the Manage drop-down displayed in the top-right corner of the Account Overview section, and click Post Fee.

Provide the following details in the Post Fee pop-up page.
- Select a fee type: Select a fee type to post from the drop-down list.
- Enter Fee Amount
- Write a comment: This is a mandatory field.
Click Submit to submit the request.

You have successfully raised the post fee request. You can check the status of the request in the Requests page.

🛠️ Update a Card Program

This action is used when a bank wants to update the card program of a customer.

To update a card program:

Log in to the issuer dashboard using the role-based credentials.
If a user is:
- An admin maker: Click the customer to pay the bill.
- A support maker: Click the customer, select any two customer details to authenticate, and click Submit.
Go to the Account tab, click the Manage drop-down displayed in the top-right corner of the Account Overview section, and click Update Card Program.

Provide the following details on the Update Card Program pop-up page.
- New Card Program: Select a new card program from the drop-down list.
- Write a comment: This is a mandatory field.
- Select the consent checkbox to confirm that you have obtained the customer's consent for the card program update.
Click Confirm to submit the request.

You have successfully raised the card program update request. You can check the status of the request in the Requests page.

✏️ Edit Total Limit Amount

This action is used when a bank wants to edit the total limit of a card.

To edit the total limit amount:

Log in to the issuer dashboard using the role-based credentials.
If a user is:
- An admin maker: Click the customer to pay the bill.
- A support maker: Click the customer, select any two customer details to authenticate, and click Submit.
Go to the Account tab and click Edit displayed in the Total Limit field under the Account Details section.

Provide the following details in the Update Limit pop-up page.
- Increase/Decrease: Select the required checkbox.
- Select the reason to increase/decrease the limit from the drop-down list.
- Select the update duration from the Duration drop-down list. The following options are available.
  - Permanent: The update is permanent.
    Temporary - Custom Dates: Select the custom date if you choose this option.
- New Limit: Enter the new limit.
- Write a comment: This is a mandatory field.
Click Update to submit the request.

You have successfully raised a total limit update request. You can check the status of the request in the Requests page.

📈 Edit Maximum Credit Limit

This action is used when a bank wants to edit the maximum credit limit of a card.

To edit the maximum credit limit amount:

Log in to the issuer dashboard using the role-based credentials.
If a user is:
- An admin maker: Click the customer to pay the bill.
- A support maker: Click the customer, select any two customer details to authenticate, and click Submit.
Go to the Account tab and click Edit displayed in the Maximum Credit Limit field under the Account Details section.

Provide the following details in the Update Maximum Credit Limit pop-up page.
- New Maximum Credit Limit: Enter the new max credit limit. Ensure this amount is greater than the current and less than the Program Credit Limit.
- Write a comment: This is a mandatory field.
Click Confirm to submit the request.

You have successfully raised a max credit limit update request. You can check the status of the request in the Requests page.

📅 Update the Payment Due Date

This action is used when a bank wants to update the payment due date.

To edit the payment due date:

Log in to the issuer dashboard using the role-based credentials.
If a user is:
- An admin maker: Click the customer to pay the bill.
- A support maker: Click the customer, select any two customer details to authenticate, and click Submit.
Go to the Account tab and click Edit displayed in the Payment Due Date field under the Account Details section.

Provide the following details on the Change Due Date pop-up page.
- Select New Due Date: Select the new date from the available options. The due date change becomes effective from the beginning of the next month's Statement.
- Write a comment: This is a mandatory field.
Click Update to submit the request.

You have successfully raised a request to update the payment due date. You can check the status of the request in the Requests page.

🔁 Enable or Disable Auto Renewal

This action is used when a bank wants to update the auto-renewal configuration.

To update the auto-renewal:

Log in to the issuer dashboard using the role-based credentials.
If a user is:
- An admin maker: Click the customer to pay the bill.
- A support maker: Click the customer, select any two customer details to authenticate, and click Submit.
Go to the Account tab and click Edit displayed on the Auto Renewal field under the Account Details section.

Provide a comment or a reason to enable/disable auto-renewal in the Enable/Disable Auto Renewal? pop-up page.
Click Enable or Disable depending on the action you want to perform to submit the request.

You have successfully raised a request to update auto-renewal. You can check the status of the request in the Requests page.

🔄 Update Auto-debit Configuration

This action is used when a bank wants to update the auto-debit configuration.

To update the auto-debit configuration:

Log in to the issuer dashboard using the role-based credentials.
If a user is:
- An admin maker: Click the customer to pay the bill.
- A support maker: Click the customer, select any two customer details to authenticate, and click Submit.
Go to the Account tab and click Edit displayed in the Auto Debit Config field under the Account Details section.

Provide the following details on the Update Auto Debit Config pop-up page.
- Select the required checkbox depending on whether to activate/deactivate the auto-debit configuration.
- Select the auto-debit amount type from the Select the auto debit amount drop-down list.
- Select the account from the available list. You can click Update Account Details to add a new account and provide the account number and IFSC.
- Write a comment
Click Update to submit the request.

You have successfully raised a request to update the auto-debit configuration. You can check the status of the request in the Requests page.

🔒 Close an Account

This action is used to permanently close a customer’s account once all dues are cleared and the closure process is approved.

Example:

A customer contacts the bank to close their account.
The issuer portal user checks whether there are any pending interest or fees for that account.
The user should post the pending interest or any other fees (if there are any) and inform the customer to pay the same (i.e., account balance + accrued interest and fee, which is at the bottom of the section).
After the customer pays the remaining dues, the bank can take the request for account closure, and a checker can approve the same.
Alternatively, the bank may decide to close dormant or risk accounts as part of a compliance review.

The system marks the account as closed and restricts any further transactions or updates.

You can close an account with no outstanding balance.

To close an account:

Log in to the issuer dashboard using the role-based credentials.
If a user is:
- An admin maker: Click the customer to pay the bill.
- A support maker: Click the customer, select any two customer details to authenticate, and click Submit.
Go to the Account tab, click the Manage drop-down displayed in the top-right corner of the Account Overview section, and click Account Closure.

Provide the following details and click Confirm in the Close Account pop-up page.
- Select the account closure reason from the drop-down list
- Write a comment. This is a mandatory field.

You have successfully raised the account closure request. You can check the status of the request in the Requests page.

↑