Frequently Asked Questions (FAQs)

💬 General

1. What is Falcon Financial Services?

   Falcon is a modern fintech platform that empowers banks, NBFCs, and fintechs to launch and scale credit and payment programs. We offer infrastructure, APIs, and white-label solutions for credit cards, prepaid cards, credit line on UPI, and FD-backed products, all with fast go-to-market support.

2. Who can partner with Falcon?

   We work with:
   • Banks (private and public sector)
   • NBFCs (Non-Banking Financial Companies)
   • Fintechs (early-stage to enterprise-scale)
   • Enterprises
   • Aggregators
   • Co-brands

💼 Product and Services

1. What products does Falcon offer?

   • Credit Cards: Retail and corporate credit card infrastructure.
   • Prepaid Cards: Issuance and management for GPR, gift, and NCMC cards, wallets and other prepaid payment solutions.
   • Credit Line on UPI: Seamless credit integration for UPI payments, enabling instant credit access at checkout.
   • FD and Savings: Secured credit card programs linked to fixed deposits and savings accounts for enhanced financial security.

2. Can Falcon customize a card program for my brand?

   Yes. We offer white-labeled and co-branded card programs that can be fully customized, from card design and rewards to credit policies and user journeys.

3. Does Falcon provide APIs for program management?

   Yes. Our API-first platform allows businesses to manage the complete lifecycle of a program. Refer to the credit cards API reference guide for a set of APIs.

4. How fast can we launch our products with Falcon?

   Depending on your readiness and regulatory approvals, you can go live within 6 to 12 weeks. This is one of the fastest GTM timelines in the industry.

🔒 Technology and Security

1. Is Falcon ISO certified?

   Yes. We are ISO 27001:2022 certified, and we adhere to strict PCI DSS standards to ensure the highest level of payment card security.

2. How does Falcon ensure data privacy and compliance?

   • Full compliance with RBI guidelines and applicable data protection laws
   • Encrypted data transmission
   • Role-based access controls
   • Regular third-party audits and penetration testing

3. Is sandbox access available for testing?

   Yes. We provide a dedicated sandbox environment for businesses to integrate, test, and simulate card transactions before going live.

🤝 Partnering with Falcon

1. What is required to get started with Falcon?

   • Your business must be a licensed financial institution, fintech, co-brand, aggregator or enterprise operating in compliance with Indian financial regulations.
   • You should go through onboarding, due diligence (KYC/KYB), and execution of a service agreement.

2. Does Falcon assist with regulatory approvals?

   We support businesses by guiding them through required compliance documentation and helping align with regulatory frameworks. However, regulatory licenses must be held by the businesses or their banking entity.

3. Can startups or early-stage fintechs work with Falcon?

   Yes. We offer flexible programs for startups and high-growth companies, including credit card programs that begin with secured (FD-backed) offerings before transitioning to unsecured models.

Falcon Platform

1. What makes Falcon different from other issuers or enablers?

   • API-first architecture (built for fintech speed)
   • Full-stack solution (issuance + transaction management + reporting + credit underwriting support)
   • Customizable programs (white-label, co-branded, secured, unsecured)
   • Fastest GTM timelines with enterprise-grade security
   • Flexible scaling — from pilot programs to national rollouts

📊 Credit and Risk Management

1. Does Falcon help in credit underwriting?

   Yes. We provide partners with tools for credit score-based policies, alternate credit models (using financial data, employment verification, etc.), and adjustable credit limit frameworks.

2. Can risk parameters be dynamically updated?

   Yes. Through APIs or the issuer dashboard, businesses can update user-specific controls, including blocking/unblocking cards, setting merchant restrictions, and making limit adjustments.