Frequently Asked Questions (FAQs)

Find answers to some Frequently Asked Questions (FAQs) about Falcon's KYC and onboarding.

What types of KYC does Falcon support?
Falcon supports Minimum KYC, Full KYC, Video KYC, CKYC fetch, and Aadhaar-based eKYC.
Can the onboarding flow be customized for different products or user profiles?
Yes. Falcon allows businesses to dynamically set onboarding rules based on user segments, risk tiers, and product types.
How long does it take to complete onboarding?
Most KYC flows complete within minutes. Full KYC or video KYC may take up to 24–48 hours depending on verification outcomes.
What happens if a user's KYC fails?
Falcon returns detailed status codes. Businesses can guide users through resubmission or fallback options using these insights.
Is user data secured during KYC processing?
Yes. Falcon encrypts all sensitive data in transit and at rest, with strict access controls and compliance with data protection regulations.
Does Falcon support re-KYC and periodic updates?
Yes, you can configure automated re-KYC workflows triggered by expiry events, regulatory requirements, or user actions.

Updated 4 months ago

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