Frequently Asked Questions (FAQs)

🧍‍♂️ Retail Cardholders

1. How do I apply for a credit card?

   You can apply through a co-branded partner app or your bank’s website, depending on the credit card program.

2. What documents are required to apply for a credit card?

   Below are the required documents:
   • PAN
   • Mobile number
   • Date of birth
   • Minimum KYC verification may be required depending on the product.

3. When will I receive my card?

   Physical cards are delivered in 5–7 business days after approval. Virtual cards are activated instantly post-verification.

4. Can I get both virtual and physical cards?

   Yes. You can start with a virtual card and request the physical variant later if the credit card program supports it.

5. How do I activate my card?

   Virtual cards are auto-activated post-KYC. Physical cards contain instructions for activation via SMS, app, or customer care.

6. How is the credit limit decided?

   Credit limits are based on your credit score, PAN verification, and the issuing bank/NBFC’s policy. FD-backed cards reflect your deposit amount.

7. What to do if my transaction fails?

   You should check if:
   • The card is active
   • The CVV and expiry are entered correctly
   • The spending limit is not exceeded
     You can contact your issuer's support team if issues persist.

8. How can I view transactions and statements?

   You can view your statements in the application or download them from your monthly email. Statements are generated at the end of each billing cycle.

9. How do I repay my bill or convert a transaction to EMI?

   Use the partner application or Falcon’s portal to:
   • Pay your dues via UPI, net banking, or autopay
   • Convert eligible purchases to EMI based on the merchant/category

10. What should I do if I lose my card?

    You should immediately block the card from the application or call customer care. Virtual cards can also be temporarily frozen for security.

🏢 For Enterprises or Co-Brands

1. Can I launch my co-branded credit card with Falcon?

   Yes. Falcon supports enterprise-grade co-branded programs with banks or non-banking financial companies (NBFCs). Contact our support team for more information.

2. Can I customize the card experience (branding, features)?

   Yes. You can configure the card’s name, rewards, form factor, credit logic, and even statement experience.

3. How are users onboarded in a co-branded program?

   Users onboard through your app or microsite using Falcon’s SDK or APIs. We handle credit checks and issuance.

🏦 For Banks / NBFC Partners

1. How is user identity verified?

   Falcon handles PAN validation, device/SIM binding, and OTP verification, all via SDK or API.

2. How is compliance managed?

   We meet regulatory norms for user verification, audit trails, credit limits, and transaction controls.

3. Can we control credit policies and interest rules?

   Yes. Falcon lets you configure credit eligibility logic, repayment rules, interest slabs, and risk flags at the program level.

🧑‍💻 For Fintech Integrators

1. Can we integrate credit card flows into our app?

   Yes. You can use Falcon’s mobile SDK and REST APIs to:
   • Create users
   • Check KYC or credit eligibility
   • Issue virtual or physical cards
   • Manage statements and repayments

2. Is Falcon white-labeled?

   Yes. You can fully brand the experience while Falcon handles backend workflows and regulatory logic.

3. Does Falcon provide webhook support for events (e.g., card issued)?

   Yes. Falcon supports event-based notifications to your backend for card activation, repayments, and more.

🔒 Security and Support

1. How does Falcon ensure card security?

   We ensure card security through:
   • SIM/device binding
   • Background OTP verification
   • AES-level encryption
   • Fraud detection APIs

2. What should users do if they suspect fraud?

   Users should block the card immediately via the app or contact support. We investigate all flagged transactions.