Frequently Asked Questions (FAQs)

How often are statements generated?
- Retail Credit Cards: Statements are typically generated monthly by default.
- Corporate Credit Cards: Falcon supports custom billing cycles to align with enterprise-level needs, such as weekly, semi-monthly, or based on payroll or internal reconciliation timelines.
Can users access historical statements?
Yes. Both retail users and corporate admins can access past statements via the Falcon API or the issuer dashboard. Access levels and data retention duration may vary based on user roles and compliance settings.
In what formats are statements available?
Statements can be downloaded in PDF for distribution and CSV for integration with accounting tools like Tally, Zoho Books, or ERP systems.
- Retail users typically download for personal tracking.
- Corporate admins may export bulk statements for employee accounts or departmental reconciliation.
Are statements customisable?
Yes.
- Retail: Minor customizations such as preferred language or notification method.
- Corporate: Advanced customisations, including billing cycles, branding, grouped statements by cost center, employee-level breakdowns, and integration tags for ERP posting.
How are users notified about new statements?
- Retail customers receive email or SMS alerts when new statements are available.
- Corporate customers can configure centralized alerts for admins and individual alerts for cardholders, depending on policy and role configuration.
Can multiple cardholders be grouped in a single corporate statement?
Yes. Falcon allows hierarchical or consolidated statements based on corporate structure. Admins can view per-user, per-department, or global-level statements, with drill-down capabilities.

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How often are statements generated?

Can users access historical statements?

In what formats are statements available?

Are statements customisable?

How are users notified about new statements?

Can multiple cardholders be grouped in a single corporate statement?